Coping Mechanisms as Antecedents of Justice and Organization Citizenship Behaviors: A Multi-Focal Perspective of the Social Exchange Relationship

摘要

The purpose of this study was to examine approach and avoidance coping strategies in the context of a natural disaster as antecedents of justice and organizational citizenship behavior. Using a multi-focal perspective of social exchange theory, the study uses both reciprocity and rationality to enhance the theoretical underpinnings of behavior in a justice context. Survey data was collected from full-time employees who had experienced a hurricane three weeks earlier (n = 255). The differences between approach and avoidance coping are clear in the results suggesting that coping strategy helps account for individual differences in justice perceptions. Findings demonstrated that employees who use approach coping strategies had higher perceptions of justice and higher levels of organizational citizenship behavior while employees who use avoidance coping strategies had lower perceptions of justice and lower levels of organizational citizenship behavior. This has implications for employers who could introduce coping skills training as a practical means of assisting employees in a disaster situation.