Operational Excellence is critical to maintaining and advancing a company's competitive edge. It results in world-class quality, productivity and customer service. In today's marketplace where technological innovation, outsourcing, e-lpusiness and global competition are prevalent, it is becoming increasingly frnportant for companies to pursue Operational Excellence. In this pursuit, the implementation of modern manufacturing techniques is essential for a successful outcome. In ABB a Manufacturing Technology Program was formulated to leverage Operational improvements in ABB's manufacturing businesses. The pro gram serves as the technological backbone for the Operational Exellence focus areas. Many definitions exist for Operational Excellence What they all have in common is that they lead to top quality and high productivity and to the deliver) of goods and serices to customers, on-time and at competitive prices ft is becoming increasingly important for companies to pursue Operational Excellence in today's world of technological innovation, outsourcing, information technology and global competition.
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