Socially interactive devices: A device-centric approach to service: Have you talked to your device lately?

摘要

As well as being a source of information, the Internet allows people to interact on a social level. Social Internet-based environments have many powerful applications that can be utilized to service equipment (devices) in the industrial sector. In fact, as far as ABB is concerned, this environment is the next-generation approach to managing service intelligence. Many Internet sites are presented as "communities" where people interact through various "spaces". Interaction in such environments is possible using Web 2.0 technologies, the term used to cover all of the latest Internet applications including blogs, RSS feeds. Wild's, instant messaging, mashups and more. Many companies, however, are now beginning to see the value of Web 2.0 technologies and how they can be used to improve asset reliability. ABB believes that the applications used in social Internet-based environments can and will be used to manage Service Intelligence".