Case studies and example dialogues Examples of empathetic and unempathetic patient consultations

摘要

A 35-year-old female patient has recently been diagnosed with chronic myeloid leukaemia(CIVIL).After a series of lengthy tests which have made her anxious,she has been prescribed medicines.She approaches the pharmacist to ask about side effects and what to anticipate in terms of the impact of the medicine on her quality of life.The pharmacist has already spent longer than planned on the ward and was expected in the dispensary 15 minutes ago.