Quality risk in logistics outsourcing: A fourth party logistics perspective

摘要

We investigate an outsourcing logistics risk management problem under a principal-agency framework. A fourth-party logistics firm (4PL) deputes a third-party logistics firm (3PL) to complete the tasks received from clients. The 4PL cannot observe the effort/investment level of the 3PL on the delivery quality but only on the ex post delivery quality. Thus, a contract based on delivery quality is proposed to stimulate the 3PL to exert optimal effort/investment for the outsourced task. First, we derive the optimal contract contents both in symmetric and asymmetric information settings and show that in the asymmetric information setting, although a menu of contracts can induce the 3PL to tell the truth, asymmetric efficiency information can lead to a drop in delivery quality as well as in system-wide welfare. Then, to deal with this issue in the asymmetric information setting, we introduce two contracts: noncooperative bargaining and cooperative bargaining contracts. We find that the cooperative bargaining contract can ensure the 3PL exerts the maximum effort/investment level and achieves high-quality delivery and system-wide welfare. Finally, we extend our study to a case with discrete efficiency distribution and analyze various types of contracts as well as their implications. (C) 2019 Elsevier B.V. All rights reserved.