Ram's next big hurdle: Hold tight to quality spot: Brand focuses on getting job done amid virus challenges

摘要

DETROIT - After Fiat Chrysler Automobiles turned Ram from a below-average performer on the 2019 J.D. Power Initial Quality Study into No. 3 this year, staying near the top will be a challenge as well. Although the study came out just last month, it was based on a truck lineup produced in the simpler times before COVID-19 struck - before face masks, thermal screenings and social distancing retuned factory life. Now, FCA aims to maintain its quality gains for Ram and other brands while also worrying about keeping workers safe. Mark Champine, FCA's head of quality for North America, said the company needed to make sure it had proper spacing and barriers between equipment operators without compromising their ability to do their jobs.