CDK says its remote DMS installations will continue: Provider aims to better use mobile technology

摘要

Changing dealership management systems is such a complex process that some dealerships have likened it to a heart transplant. CDK Global Inc., one of the largest DMS providers in the U.S., has always planned its clients' DMS conversions around on-site installations, said John Akalaonu, its senior vice president of customer delivery. The Hoffman Estates, Ill., company would send a team into a dealership to offer training and troubleshooting as the store went live on a new system. That worked - until the coronavirus pandemic hit this spring.