Toyota pushes quick service, parts Web site to boost revenue

摘要

LOS ANGELES - To cope with slow new-vehicle sales, Toyota is working on ways to sell more service and parts to boost revenue for dealers. Toyota is developing a Web site that will allow consumers to accessorize their vehicles online before they go to a dealership, says Jane Beseda, group vice president of the customer service division at Toyota Motor Sales U.S.A. In addition, later this year the company plans to roll out new methods to sell more accessories at Toyota and Lexus dealerships. A quick-service program for Toyota dealerships also will begin this year. "It has always been important to have good fixed operations," Beseda says. "With the decline in new-car sales, it is even more important."