GroupScribe_(TM): Communityware with Automatic Message Consolidation Mechanism

摘要

Communication tools such as e-mail and bulletin board systems have become indispensable in performing business activities. However, the more messages that have to be dealt with, the more likely it becomes that important information will be overlooked. Toshiba has developed GroupScribe_(TM), a communityware characterized by an automatic message consolidation mechanism to extract necessary information from messages in each community. The system can spare users the trouble of checking all messages to find important information, and facilitate the sharing and reuse of the consolidation results as knowledge among community members.