Using library search service metrics to demonstrate library value and manage workload

摘要

Library value can be measured through a number of methods, including the size of collections and the use of library resources and services. Measurements of resource use or collection growth provide an internal view of the library's value. This internal view is useful for library managers when making decisions for the staff and users. However, these measures may be difficult to define and portray in a way that is meaningful to institutional leaders 1. Particularly for these stakeholders, the impact of the library is defined by the effect that its services and resources have on the institution 2.