The Mediating Role of Job Involvement in the Relationship Between Job Characteristics and Organizational Citizenship Behavior

摘要

Past researchers have found that motivating job characteristics can increaseemployee display of organizational citizenship behavior (OCB). In this study, the authorsextended previous research by investigating the mediating process of job involvement inthe relationship between job characteristics and OCB. The authors collected data from 323employees and their supervisors from 7 companies in Taiwan. Results show that, throughthe mediating process of job involvement, the 3 job characteristics (i.e., task identity, tasksignificance, and autonomy) positively influenced the display of an employee's OCB,whereas skill variety had a negative effect on OCB. The authors discuss implications oftheir findings, contributions, limitations, and future research directions.