THE VOLUME is an introduction to the subject of quality management. In spite of the supply chain reference in the title it is not focused primarily on supply chain management, but rather emphasizes the change from historically internal (factory) focus to external (supply chain) focus. As the author states, "This is not a supply chain management text. This is a quality management text that utilizes supply chain management as a unifying theme." The book consists of 16 chapters organized into four parts: understanding quality concepts, designing and assuring quality, implementing quality, and forever improving the quality system. The text is supplemented by numerous actual case studies that seem carefully chosen to augment and illuminate the concepts presented in each chapter. Discussion questions accompany most case studies and a corporate web site is given for those seeking further information. At the end of each chapter discussion questions, further case studies, and in some cases problems are given. A CD-ROM containing video clips and Excel files comes with the student version of the text. A web-site for this edition of the text was not yet available at the time of this writing. Production values are in general very good, my only quibble being the choice of blue print as it seems to make reading difficult in low light.
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