An Integrative Review on Development of 'QUality Of care Through the patients' Eyes' (QUOTE) Instruments

摘要

QUality Of care Through the patients' Eyes (QUOTE) instruments for measuring care quality were classified in terms of procedures, structures, and content. The content and structures of each instrument were found to include (a) participation of the client in the tool development process, (b) evaluation of the importance and performance of care based on the client's needs, and (c) reflection of multidimensional care in diverse settings.