Shortfall Revisited...As Coal Moves Down the Conveyor Belt, So Go the Days of Their Lives!

摘要

For those of you that have followed the improvement journey of Shortfall Coal Company (a subsidiary of Fictional Coal, Inc.), you know that they have been trying to overcome improvement challenges and barriers found in most mining companies - departments that do not work well together, sabotage from within as some supervisors and employees found reasons to not support the program, department managers and superintendents that had different agendas or conflicting goals...we could go on.