Improvement of Business Processes Performances through Establishment of the Analogy: Quality Management System - Human Organism

摘要

This paper establish a model for improvement of business processes performances based on quality management system (QMS) through a comparison with top organizational performances characterized by criteria i.e. particularities of the business excellence (BE) model. Analogy between QMS and human organism has been established to that effect. This analogy develops into two directions, one of which is used and presented in this paper (related to the analogy with willing functions of the human organism). Based on identification, measurement and analyses of occurrences of nonconformities in relation to requests of ISO 9001 standard, and based on the analogy with the human organism, conclusions about the readiness of organizations of productive and service type in terms of achieving BE have been drawn and areas and priorities regarding the improvement with the aim of achieving top performances have been identified.