Opening C&R and not finding Martin King's picture or his sage words on this page will take some getting used to. It is a privilege to be a guest contributor and to have the opportunity to help continue what Martin has begun. Our industry and the way we get our work continue to evolve. One thing that remains the same is that people want to do business with people they like and trust. The insurance industry is determined to discourage or prevent the types of relationships that used to develop between vendors and the company's adjusters. The reasons for this can be discussed at length, but that is not my intent here.
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