Joe Jackson werks with a computer program only as a matter of necessity, while Scott Hastings utilizes a personal data assistant to access product information, his customer database, photos, and more. Tim Pacen uses camera phones as a big time saver for himself and his staff. However, even though they all admit the advantages of technology, all expressed displeasure with certain aspects of it-either in the expense, the difficulty to update, or the lack of a product that would exactly suit their needs.
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