Price and Service Competition of Dual-Channel Supply Chain with Consumer Returns

摘要

Products returned by consumers are common in the retail industry and result in additional costs to both the manufacturer and the retailer. This paper proposes dual-channel supply chainmodels involving consumer returns policies. Also, the price and service competition between retail channel and direct channel is considered in the models.According to the models,we analyze the optimal decisions in both centralized and decentralized scenarios.Thenwe design a newcontract, coordinate the dual-channel supply chain, and enable both the retailer and the manufacturer to be a win-win.