A coal mine in southern Appalachia was struggling to ramp up production on its new longwall operation and meet corporate operational excellence (OE) targets. However, the min was fortunate in that it had a seasoned workforce, an experienced management team and a significant investment in new, state-of-the-art equipment. To swiftly address the situation, divisional leaders enlisted the services of Proudfoot Consulting, an outside operations consultancy with extensive mining experience.
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