In search of the new normal: Exceptional client service paramount in downsized economy; take extra steps to ensure satisfaction

摘要

Since the stock market fell off a cliff in October 2008, it has made a steady climb back. Is it time to buy. Or is the stock market again scaling another wall of worry. In the years prior to the market meltdown, a real-estate bubble had been slowly building. When it finally blew, it had swollen beyond recovery, fueled by easy credit and creative financing available to any creature with a pulse. In the United States, the cumulative result has been a large drop in personal wealth. Americans collectively lost some 12 trillion dollars in assets. This loss over a short period approximates the annual GDP (gross domestic product) for this country (14 dollars trillion; see Suggested Reading 1). The numbers are incomprehensible.