A continual improvement process that really works

摘要

Continual improvement (CI) can be defined as making changes in processes or systems to improve the ability to fulfill stated requirements. An effective CI process is simply an organized approach to upgrading processes and reaping the rewards. In many businesses today, the leadership team is saying or thinking, "This quality system (ISO 9001, Lean, Six Sigma, et al.) stuff just hasn't yielded the results we expected."