To remain viable over the long term,successful businesses need to be agile,responding to changing customer needs and dynamic business environments.Agility is needed in many aspects of the business,but information systems play a central role in most activities in pursuit of enabling and advancing operational excellence.The value of timely and accurate information,in combination with cross-organizational business processes,has been well documented:Visibility,productivity,decision support,reporting,compliance,quality,alerts and more depend on our ability to share information from a broad range of production and business applications in distributed facilities.
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