Flawless consulting: A guide to getting your expertise used

摘要

The author does not disclose his formal qualifications, but from the chapter headings and his language, his background is most likely in psychology or sociology. This book, first published in 1980 and now updated and revised in a third edition, which attests to the enduring value of the content, is devoted to the mechanism and detail of the interaction between client and consultant, the interpersonal skills and the consulting skills essential for a successful consulting process. It also introduces emerging strategies, covering a lot of ground with admirable clarity.