Can you imagine arriving to work, assembling with staff colleagues in the elevator well, and shouting the "workplace cheer?" This practice, designed to enhance everyone's mood before the workday begins, is a requirement in Walmart stores and few other corporations. Its basis is rooted in extensive research on the effect of emotional climate or mood on a variety of work-related variables such as productivity, staff satisfaction, patient satisfaction, and teamwork. The thesis is as follows: emotions are contagious and they spread much like viruses. Starting the day in a happy emotional state will set the emotional tone for the day and influence the production of positive outcomes. Let's apply this theory with a case scenario all too common in healthcare.
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