Designing consumer health IT to enhance usability among different racial and ethnic groups within the United States

摘要

Racial and ethnic healthcare disparities remain after differences in income, access, and insurance status have been considered, partly because of the healthcare delivery system's failure to respond to cultural differences. The Institute of Medicine has called for the development and deployment of culturally appropriate healthcare services to mitigate these disparities. This complex problem of determining how to address the cultural components of racial and ethnic healthcare disparities is an example of what Russell Ackoff terms "messes."