As the Australian Furniture Removers Association prepares to celebrate its 10th anniversary as AFRA and 52nd anniversary as an incorporated body, it is tempting to speculate that if the rest of the transport industry was so well organised, everyone would be a bit better off. AFRA has led the road transport industry with accreditation and the introduction of an effective code of conduct and a disputes resolution procedure for customer complaints. It also runs its own national help line and publishes a detailed Moving Guide Kit, both of which assist customers to select their removalist and achieve a successful move.
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