ISO 9001:2000 -the updating of an industry tool

摘要

In 1987, the ISO 9000 (ISO) certification was introduced to industry, much of which was less than thrilled to have one more potential program to incorporate. It was not a quality system unto itself, but a series of universal standards that specify quality systems. The mantra of ISO 9000 believers was simple: "Say what you mean, mean what you say and be able to prove it," but there was no getting around the considerable logistics involved with the voluntary project. Detractors liked to point out that the process was both expensive and paper-work-heavy, and worse, that a company could be in complete ISO 9000 compliance yet still manufacture a shoddy product.