Sorry, wrong number.

摘要

On 17 March 2008, the Director of Public Health and Preventive Medicine, Chennai, issued GO (Ms) 90, introducing a grievance redressal system in government hospitals. Recognizing that 'corruption is one of the important reasons for the delay in provision of care', the GO announced the introduction of a 'Grievances Redressal System in all Government Hospitals in the state'. This would cover all government hospitals, from PHCs to medical college hospitals, and would be manned 24 hours a day, 365 days a year. The existing ambulance control room would be used to receive grievances and suggestions through its toll free number 1056. Panels of officers were nominated for this purpose, at the city and district levels. Wide publicity was given; the newspapers of 8 April 2008 carried the information that the system 'has been put in place'. I was delighted. I firmly believe that if we could eliminate corruption from the working of our government institutions, we have all the arrangements, the rules and the infrastructure for an extremely efficient system that would rival the best anywhere in the world