Late one recent afternoon, seeing the showroom empty of customers, I sauntered into a Verizon retail store near my home. I had a few questions about the phone's functions. I didn't plan on being in the store more than 15 minutes, hopefully less.About 90 minutes later, I emerged from the storefront to face the sun dipping below the horizon—and with a new Samsung, a bag full of accessories, a new plan and a renewed determination to use my smartphone to a much fuller advantage.
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