Put the value back in the office visit: you miss out on a golden opportunity to bond with clients when you speed through a physical exam

摘要

Amovie theater isn't the only spot in town people can get a 3-D experience these days. According to Dr. Marty Becker, a nationally known speaker, author, and Veterinary Economics Editorial Advisory Board member, your clients should get a similar interactive experience every time they bring their pet in for a physical exam. "I want pet owners to see, touch, hear, and smell everything," Dr. Becker says. "We're in this 3-D movie together. I tell them everything I'm doing during the exam and why." Whileit's true that the main focus of an office visit is usually the physical examination of the pet, Dr. Becker points out that it's also a great opportunity to bond and interact with clients.