Communication tool: How to dig deeper when clients decline parasite preventives

摘要

Take control of the conversation about parasite preventives using these simple tips.You've probably heard it all from clients who decline parasite prevention: "My dog only goes outside to potty." "He's never gotten a tick before." "The weather's cooling down; Sophie will be fine." It's your job to help correct those misinformed thoughts, particularly the last one.Team members at Century Veterinary Group in Los Angeles often deal with clients who request just a single dose of parasite prevention in August, ignoring their pets' need for year-round protection. So technician assistant Sarah Dryden digs deeper to findthe reason for clients' reluctance to buy a more long-term dose. If it's due to financial issues, that's one thing. But if clients don't understand why the products are needed, Dryden readies hereducational spiel.