Engage your team, bond with clients. You wish you could answer clients' every question about caring for a new puppy or kitten, but adding 30 minutes or more to each new pet appointment just is not practical. What is more, even the most attentive clients cannot retain all the information you provide during that first appointment. So how do you ensure clients leave the practice prepared to care for their new pet the right way? Puppy and kitten kits may be the perfect solution. Packed with information and free product samples, they provide "just in time" advice; encourage compliance; and guide clients toward specific food, drug and ancillary product lines.
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