The price is wrong

摘要

WHICH IS WORSE:NOT BEING RECOGNIZED FOR A job well-done,or receiving the "wrong"kind of recognition?According to Louise S.Anderson,president of Anderson Performance Improvement Co.(APIC),Hastings,Minn.,the wrong kind is the worst.APIC works with companies to develop programs that communicate,reinforce,measure and reward key behaviors through incentives.She says she has talked with some chemical companies and most seem to use recognition quite well."I don't have to understand the business to look at its critical practices and help the company duplicate the best,"she says.In one case,Anderson worked with a refining company to design a program to incent engineering and maintenance personnel to work together more effectively.This change in culture allowed the refiner to increase capacity.