A hospital case study supporting workforce culture re-engineering

摘要

This paper presents a case study of a hospital that re-engineered the process for workforce cultural transformation in order to implement successfully its TQM/CQI initiatives. A collaboration, interdisciplinary model that integrated the disciplines of organization development and re-engineering with change model elements from TQM, re-engineering, patient-focused care, critical pathways and organization culture is presented, along with a discussion on the implications of this model.