PAPER TIGER:Tackling 'Image Problem' Takes Real Teeth,Not Tax Boondoggle

摘要

All I can say is:Be careful what you wish for.We've all heard tales of consumers being ripped off by auto repair shops.TV news shows and other media have done their watchdog best to uncover unscrupulous shops,especially during sweeps months.Many consumers see those hyper-hyped "Eyewitless News" exposes and automatically lump all repair shops -good and bad - together.They are indignant and outraged,and they tell others that they are indignant and outraged.And,thus,ill feelings spread.