2010 Library Assessment Conference: Reflections from the Conference Cochairs

摘要

It is with great pleasure that we present the essays written by the five keynote speakers for the 2010 Library Assessment Conference, held in Baltimore on October 25–27. This is the third such conference for this growing assessment community; the first took place in Charlottesville in 2006 and the second in Seattle in 2008. The 2010 event marks an opportunity for the Association of Research Libraries to reflect on a journey that started ten years ago—at a forum on Measuring Service Quality where the latest thinking on service quality assessment was brought together and immortalized in a special issue of Library Trends [1]. This special issue of Library Quarterly is simultaneously a retrospective, a current state of library assessment across a range of service areas, and a look toward the future of library evaluation.