Emergency services continue to evolve new operational and facility concepts in response to increasing demand for care and pressures for efficient, and safe, patient management. This article describes new models for "intake" of patients and for responding to peak demand that are radically changing the traditional emergency service. Application of Six Sigma and "Lean" analysis techniques are demonstrating dramatic improvements in throughput times and in the utilization of treatment spaces. This article provides an overview of the application of Lean concepts to emergency services. Case studies of Mary Washington Hospital and Banner Health Corporation illustrate the result of application of these tools. Implication for the required patient care areas and design concepts are also discussed.
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机译：紧急服务继续发展新的操作和设施概念，以响应对护理的需求不断增长以及对有效，安全，患者管理的压力。本文介绍了从根本上改变传统紧急服务的，用于患者“接收”和响应高峰需求的新模型。六西格码和“精益”分析技术的应用证明了吞吐时间和处理空间利用率的显着提高。本文概述了精益概念在紧急服务中的应用。 Mary Washington医院和Banner Health Corporation的案例研究说明了使用这些工具的结果。还讨论了所需的患者护理区域和设计概念的含义。
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