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Using SEM and TCM to Improve Services to Libraries: A Comparative Study on Chinese Academic Libraries

机译:利用SEM和TCM改善图书馆服务:中国高校图书馆的比较研究

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By comparing the usage of structural equation model (SEM) and tetra-class model (TCM) in the model structure, data analysis method, and result presentation when evaluating Chinese academic libraries, this study aims to illustrate the strategies in evaluating satisfaction of academic library services. The study sample consists of 353 academic library users who are asked to evaluate 27 Chinese typical academic library service elements. The findings show that SEM could reveal the influence relations among constructs by path coefficients, while TCM focuses on the visual classification and comparison of specific service elements based on their contributions to user satisfaction. These two models are complementary to each other. They can be used for comprehensively showing the influence factors and current situation of service satisfaction, which are valuable and instructive for improving the service quality of a digital library. The results also indicate that a digital library needs to ensure the quality of retrieval service elements and to improve the service capability of information-organizing service elements. Meanwhile, the developments of characteristic resources and library community are critical to the promotion of user satisfaction of academic library service. (C) 2015 Elsevier Inc. All rights reserved.
机译:通过比较结构方程模型(SEM)和四类模型(TCM)在模型结构,数据分析方法和结果表示中对中国高校图书馆评估的使用,本研究旨在说明评估高校图书馆满意度的策略服务。该研究样本由353名大学图书馆用户组成,他们被要求评估27种中国典型的大学图书馆服务元素。研究结果表明,SEM可以通过路径系数揭示结构之间的影响关系,而TCM则根据特定服务元素对用户满意度的贡献,着眼于视觉分类和特定服务元素的比较。这两个模型是互补的。它们可用于全面显示服务满意度的影响因素和现状,对于提高数字图书馆的服务质量具有重要的指导意义。结果还表明,数字图书馆需要确保检索服务元素的质量并提高信息组织服务元素的服务能力。同时,特色资源和图书馆社区的发展对于提高高校图书馆服务用户满意度至关重要。 (C)2015 Elsevier Inc.保留所有权利。

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