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Superior-subordinate communication during organizational change: under which conditions does high-quality communication become important?

机译:组织变革期间的上级和下级沟通:在什么条件下高质量的沟通变得重要?

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Restructuring and organizational change have become ever-present across all industrial countries. Based on conservation of resources theory, this study explored a buffering effect of superior-subordinate communication (SSC) in the relationship between management support for the change and both job satisfaction and work-related irritation. It was also assumed that dispositional resistance to change (RTC) would further impact this buffering effect. We tested these assumptions in a sample of 119 employees from eight organizations in which change had occurred. A buffering effect of SSC was supported for job satisfaction but not for irritation. In case of irritation, an interaction effect of RTC, SSC and management support was found. For irritation, the quality of SSC and the degree of management support are relevant only under the condition of high RTC. In our study, RTC was found offer a valuable approach for a successful implementation of organizational change. Practical approaches should refer to communication processes between superior and subordinates, especially when employees are high in RTC.
机译:重组和组织变革已在所有工业化国家中广泛存在。基于资源节约理论,本研究探讨了上级沟通(SSC)在管理支持变更与工作满意度和与工作相关的刺激之间的缓冲作用。还假定处置的变化抵抗力(RTC)将进一步影响这种缓冲作用。我们在发生变化的八个组织的119名员工中对这些假设进行了测试。支持SSC的缓冲作用可提高工作满意度,但不会刺激人。在受到刺激的情况下,发现了RTC,SSC和管理支持的交互作用。对于刺激,仅在RTC高的情况下,SSC的质量和管理支持的程度才有意义。在我们的研究中,发现RTC为成功实施组织变革提供了一种有价值的方法。实用的方法应参考上级与下级之间的沟通过程,尤其是在RTC较高的员工中。

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