Information gathering

摘要

Sometimes the most mundane contact can turn out to be charmingly surprising. A lady in her eighties came to see me recently about her knee pain. I hadn't seen her before and her notes were sparse with hardly any background information. She obviously didn't need to see doctors very often. She was spry and energetic with a lovely smile. I could almost imagine her cast in a film as the kindly grandmother who dispenses sensible advice and comfort in equal measures.