Personal Resilience

摘要

Recently, an observant nurse in a UK hospital noticed that an unusual number of patients were dying of the same complaint. She brought this up with the hospital authorities and it was found that the drips had been contaminated by insulin. Subsequent investigations revealed that the deaths were in fact unnatural and there may have been ten other cases of attempted murder. The investigations, which resulted in the arrest of a nurse who was subsequently released, are still ongoing. The above example is clear proof of the value of operational resilience. Firstly, the nurse noticed but more importantly she reported the incidents. And even more importantly still, the hospital management followed up on the report.