Derek Deighton

摘要

It is often said that the past is another country, and this is especially true of business management. Gone are the days when the customer was king, and the Department ofTrade and Industry was driven by quality and gurus, like Deming and Crosby. Today, we live in a more complex world where the customer is no longer king, only a very important stakeholder in a confusing mix of social, environmental and economic drivers - the triple bottom line, as coined by John Elkington in 1994.