No one can have failed to notice the huge increase in health and safety awareness over the last ten to 15 years. The level of understanding of all businesses when it comes to health and safety now extends into all walks of life, but this breakthrough is something that quality professionals in many different organisations have been striving to achieve for quality for many years. The dream of winning the hearts and minds of individuals across the whole organisation and embedding quality into all operations has, for many, proved unattainable.
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