ON MESSAGE-How can the quality professional get the ear of the board,the Finance team and the workforce?QW asks three experts how to communicate effectively on every level

摘要

Communicating on quality; as with any communication, has to be meaningful from the perspective of the recipient. So trying to find common messages, in common styles, using common media is a big challenge. Equally, people soon become bored if we don't change our style - hence the relentless need to keep trying new things, such as social media. If I sound dispirited by this, I assure you I am not! Communicating effectively must be one of the hardest things that I do, but I understand that it is just about the most important. If people understand what is expected of them, and buy into this, then miracles can truly occur.