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摘要

This topic has been debated over many years in many forums and we always arrive at the same impasse. ISO 9001 relates solely to product conformity so infrastructure and work environment relate only to how those topics impact on product conformity If an auditor identifies an issue with clause 6.3 or 6.4 they have to provide objective evidence of what they have seen and an ISO 9001 requirement that has not been met. An example here might help. Rainwater was seen to be entering through the roof and damaging primary product packaging which is seen to be important for customers. Clause 6.3 requires the organisation to maintain infrastructure to a level to preserve product quality.