Resources

摘要

In Making the Connections the author demonstrates how internal communication can be used by businesses to improve quality, customer service and innovation as well as how to effectively manage change. He explains what is needed in terms of communication in order to add value and how, by managing that communication, better results can be achieved.Bill Quirke has written many books on the subject, including Communicating Corporate Change, and regularly speaks on communications, both in the UK and internationally. When not addressing audiences, he is managing director of an internal communications consultancy.