I was in a discussion with a very earnest young man recently and one of the topics we covered was management review as part of his ISO 9001 quality management system. Let's just say the conversation was a little heated in places and that led me to write this piece for QW. My earnest friend was of the opinion that management review was something new and special, perhaps invented by those wise people in ISO, when it is in fact merely a term for planning - an activity responsible businesses have been doing for years.
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