Soapbox -Quality in the community

摘要

In the late 1990s I became infatuated with the Community Quality Council movement in the US. These councils were invariably founded by Deming enthusiasts and focused on transforming communities to the quality way At the same time in Europe we were seeing the development of PQASSO, a standard for voluntary organisations, the Charter Mark and Investors in People in the public sector. It seemed to me that everywhere I looked quality was finally emerging from the manufacturing industry to take its rightful place at the heart of communities.