David Gill focuses on highlights from other quality journals

摘要

It is interesting to read how McCormick (UK), the European H of Schwartz the spice company, operates its 'high talent group' in a development scheme. Brian Mullan, a production group leader, was keen to learn from a different industry after being sated on visits to other food companies. He experienced an eyes wide-open visit to Kwik-Fit, one of the largest parts repair and replacement companies and returned impressed by the world class customer service which he found to tie in with his parent company's ethos: '…by all of us working to create an environment of mutual respect, integrity fairness, participation, teamwork and enjoyment, we will exceed our goals'. Pure Jack Welch territory. Subsequent discussion of this people experience led to an improved recruitment programme resulting in reduced costs, better candidates and in a low unemployment area carrying the bonus of improved retention. Read all about it and other stories in The IUKE Case Study Collection.