third sector first

摘要

With government and policy-makers increasingly looking to the "third sector"to deliver services that were once the preserve of the state,and all political parties seeking to expand the role of volunteers,the sector must develop a response to the pressures to demonstrate quality service and client satisfaction.Steven Bubb,chief executive of the Association of Chief Executives of Voluntary Organisations(ACEVO),argues that the public increasingly expects high levels of service,ethical practices and transparent finances.It is no longer good enough to plead'charity'